AI and Digital Innovation at Work
September 25, 2026
As demand for the infrastructure, energy and resources that power modern life continues to grow, Caterpillar is helping customers work smarter, faster and more efficiently through connected technologies, advanced data capabilities and artificial intelligence.
That customer-focused approach recently received industry recognition when Ogi Redzic, Caterpillar chief digital officer and leader of Cat Digital, was named to Observer's 2026 A.I. Power Index. In a recent interview with the publication, Redzic discussed how Caterpillar is using AI and digital technologies to help customers improve productivity, optimize operations and make more informed decisions.
Building on a Strong Digital Foundation
For years, Caterpillar has invested in the digital infrastructure that complements its machines, services and global dealer network. Today, customers can use connected solutions to monitor equipment, manage fleets, access service information and gain insights that help improve performance across their operations.
At the center of that ecosystem is Helios, Caterpillar's enterprise data platform, which provides the foundation for advanced analytics, machine learning and AI-powered solutions.
"We were able to jump on the technology as soon as it became available," Redzic said, noting that Caterpillar's long-term investments in data and digital capabilities positioned the company to accelerate AI innovation.
Turning Intelligence Into Action
Caterpillar's approach to AI is focused on solving real-world challenges for customers who are building critical infrastructure, producing essential resources and helping meet the world's growing energy needs.
From voice-enabled operator coaching and technician support tools to autonomous equipment and AI-assisted jobsite coordination, these technologies are designed to improve safety, increase productivity, and support an evolving workforce.
According to Redzic, AI's greatest potential lies in helping people work more effectively, not replacing them.
"Humans won't be out of the loop," he said, describing how AI can help workers build expertise more quickly while enabling them to focus on higher-value tasks.
Supporting the Industries That Make Progress Possible
As customers face increasing demands and greater operational complexity, Caterpillar continues to integrate machines, technology, services and human expertise to help them succeed.
By connecting equipment, data and digital insights, Caterpillar helps customers make better decisions, maximize the value of their operations and deliver the infrastructure, energy and resources that communities around the world depend on every day.
Read the full Observer interview to learn how Caterpillar is applying AI to real operating challenges, supporting workforce expertise and helping customers turn information into action.
