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Frequently Asked Questions

Q: What is NAVEX Global?

A: NAVEX Global is an independent organization staffed by specialists, to answer each Helpline call since their personnel are available to provide coverage 24 hours a day, 7 days a week. When you call, you do not have to give your name.  Each call to the Helpline and submission to the online reporting tool will be summarized in a report by an interview specialist from NAVEX Global, Inc. Reports will be sent electronically to the Office of Business Practices and receive prompt, personal attention. 

 

Q: What happens when I contact the Hotline?

A: A customized web form or a professional interview specialist will document your concern and relay the information to our organization for follow up.  

 

Q: What happens after I call?

A: Upon receipt of the report, NAVEX Global forwards the information to the appropriate contacts to review and follow up. Reports are handled promptly and discreetly.

 

Q: Can I get in trouble for making a report?

A: Caterpillar will not take any action against you as a result of raising an ethical issue in good faith. Also, Caterpillar does not tolerate any reprisal by any individual against an employee for raising a concern or making a report in good faith.

 

Q: What if I’m not sure that actual misconduct is taking place?

A: Even if you only suspect misconduct, we want to hear about it so we can take appropriate action and prevent harm.

 

Q: What if I have more questions or information?

A: Employees are encouraged to call back to provide additional information or to answer other questions our company might have.

Q: Can I find out how an investigation turns out?

A: Conclusions and specific corrective actions from investigations, if any, may not be communicated.

 

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Cookie Policy

This site uses cookies to create a better experience for you. Some of these cookies are set automatically because they’re necessary for the site to perform. Other cookies are used for functional, performance, and targeting purposes to enhance your experience by personalizing content and ads, enabling third party content and features, and enabling us to analyze how this site is used.  To learn more, please visit our Legal Notices - Cookie page. 

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