Frequently Asked Questions

A: NAVEX Global is an independent organization staffed by specialists, to answer each Helpline call since their personnel are available to provide coverage 24 hours a day, 7 days a week. When you call, you do not have to give your name.  Each call to the Helpline and submission to the online reporting tool will be summarized in a report by an interview specialist from NAVEX Global, Inc. Reports will be sent electronically to the Office of Business Practices and receive prompt, personal attention. 

A: A customized web form or a professional interview specialist will document your concern and relay the information to our organization for follow up.  

A: Upon receipt of the report, NAVEX Global forwards the information to the appropriate contacts to review and follow up. Reports are handled promptly and discreetly.

A: Caterpillar will not take any action against you as a result of raising an ethical issue in good faith. Also, Caterpillar does not tolerate any reprisal by any individual against an employee for raising a concern or making a report in good faith.

A: Even if you only suspect misconduct, we want to hear about it so we can take appropriate action and prevent harm.

A: Employees are encouraged to call back to provide additional information or to answer other questions our company might have.

A: Conclusions and specific corrective actions from investigations, if any, may not be communicated.