Caterpillar (China) Financial Leasing Co., Ltd. (CCFL) was honored as one of China's "Most Popular Financial Leasing Companies" at the 2013 China Leasing Summit held June 20 in Beijing. The meeting was organized by the Leasing Committee of the China Chamber of International Commerce, Beijing Leasing Association, Tianjin Leasing Association and Duxes (Shanghai) Business Consulting Inc.
The company was recognized for continuously improving the customer experience and its well-earned reputation for excellence, said Senior Territory Manager Kevin Huang, who accepted the award on behalf of CCFL.
"This is a team award, which acknowledges our strong dedication to working together with our partners to serve our dealers and customers better," Huang explained. "I believe it inspires us to be even more committed to deliver a positive impact to the industry, customers and dealers."
One of the first financing leasing enterprises in China, CCFL built a systematic and robust business model unique to China to manage its portfolio health and support Cat® equipment sales. To date, the company has signed more than 53,000 financial leasing contracts with domestic customers. Of that number, about 94 percent are with small customers or individuals who are devoted to the construction and coal mining sectors.
"Over the years, we have embedded a strong customer focus with all of our CCFL employees, regardless of their positions," Managing Director Judy Tan said. "This important part of our culture has been instrumental in building customer loyalty and winning more business for Caterpillar."