In an increasingly fast-paced world, customers expect us to respond to their needs much quicker than before.
So, when the Next Generation Excavator (NGH) team thought about what technology to include on the newly redesigned machines, they included an exciting new feature: remote flash. This means that Caterpillar and our dealers are able to provide software updates or new features to the machines “on the fly” at customers’ sites, instead of having to send support staff to make updates.
Another way we’re focused on getting customers the excavators they need, when they need them, is through streamlining the manufacturing process. The NGH has one common platform, with modular add-ons available. This approach makes it easier to get customers excavators and parts faster – while still meeting customers’ unique needs.
Watch this video to hear more about the manufacturing of the NGH.
Then, check out the other videos in the series: