July 29, 2019
The Edward J. Rapp Customer & Training Center in Clayton, North Carolina is one of Caterpillar’s more unique facilities. The Building Construction Products facility covers 12+ acres, houses dozens of pieces of equipment and sits adjacent to key BCP manufacturing operations. As Caterpillar Chief Financial Officer Andrew Bonfield found out during his recent visit, the training center is designed first and foremost for customers. Andrew goes beyond the numbers as he learns about equipment, technology, services and what it means for the customer experience.