Employee Experience

 

Our employees know best how to deliver innovative solutions and their perspectives and suggestions matter. We make it a priority to solicit employee feedback so we can improve upon their work experience and create an environment where everyone can do their best work.

Each year, every employee is invited to participate in the confidential Employee Insights Survey and provide feedback and perspectives. Though 2021 was another challenging year, we saw leaders committed to listening to employee needs. Leaders partnered with employees and created an even stronger employee experience. 

We embrace continuous improvement and do so by developing robust action plans and continuous, year-round listening approaches. In 2021, Resource Industries conducted nearly 300 “Stay Interviews” with employees to understand how they feel about their work environment, collaboration with peers, career development, why they stay with Caterpillar and how we can make their experience even better.

Employees next to Cat Machine
of
Employees next to Cat Machine

2021 Annual Employee Insights Survey Snapshot

82% response rate
of
82% response rate
Year-over-year we have increased or maintained scores on every index
of
Year-over-year we have increased or maintained scores on every index
Scores were above benchmark on almost all survey items
of
Scores were above benchmark on almost all survey items
Inclusion Index scores have increased for four years in a row
of
Inclusion Index scores have increased for four years in a row