Enabling Customer Success

We collaborate with dealers and customers to deliver customized solutions that help optimize energy use and provide training for operators on how to use our equipment more efficiently. For example, our efficiency experts can help customers evaluate and achieve emissions goals, reduce noise and dust, implement fuel-saving techniques, and optimize idle management practices and fuel and fluid usage.

CUSTOMER SAFETY

Caterpillar’s commitment to safety goes beyond our employees and facilities. Caterpillar Safety Services’ products, solutions and expertise support companies of all sizes in many industries, helping achieve and sustain safety excellence. This team supports dealers, suppliers and customers using cultural assessment tools, continuous improvement processes, technology that identifies and mitigates risk, and a wealth of industry-specific safety resources.

Partnering for Zero-Incident Performance

Stacy and Witbeck is a construction contractor that specializes in complex transportation and transit projects. They engaged with Caterpillar Safety Services more than two years ago to transform their safety culture, including establishing safety steering teams to guide culture change. Because they have three regional offices, geographic diversity was an important consideration. By ensuring Stacy and Witbeck has representation from all regions on its safety steering teams, safety messages are shared with all employees. The company has since rebranded the Caterpillar safety program as its own to create buy-in and ownership.

Making Safety Everyone’s Job

Creating a lasting safety culture often requires an all-in approach — meaning everyone. Lehman-Roberts, a hot mix asphalt producer and paving contractor, partnered with Caterpillar Safety Services to foster ownership of safety at all levels of its organization. The company began measuring leadership engagement as a leading indicator and conducted regular surveys of its front-line workers. Says Jeremy Ramberg, Senior Vice President of Construction at Lehman-Roberts, “we truly believe safety is a 24/7/365 endeavor. Now that we have a plan, we must continually communicate it.”

Keeping People Safe at Work and at Home

Eighty-five percent of injuries that require medical treatment in the U.S. happen off the jobsite, according to the National Safety Council. That’s why the work of Caterpillar Safety Services extends to keeping people safe at home. In 2021, we launched a Corporate Safety Campaign to educate workers on topics like talking to kids about safety and developing a home safety plan. The campaign received over 20 million views across a range of media.