How Our Team is Lending a Hand In Times of Need

IPSD Seguin

Caterpillar people make a difference in the communities where we live and work. The team in Seguin, Texas has been taking care of those in most need during this crisis!

• Donated 3,500 meals to the San Antonio Food Bank
• Distributed 1,000+ “classrooms in a box” to K-6th students
• Donated $500 to Meals on Wheels San Antonio
• Donated $1000 to St. PJ’s Children’s Home
• Donated $1000 to Guadalupe County United Way
• Donated $1000 to Comal County Senior Citizens Foundation
• Donated 7,000 meals to New Braunfels Food Bank

Photo credit: Seguin Gazette

Quan Yi, Nanjing Office, Lei Shing Hong Machinery

Due to the social distancing caused by the epidemic, the company organized online product training to ensure normal work progress. When receiving the assignment, Quan Yi, director of marketing support, was worried about her lack of experience in this regard. She quickly devoted herself into the study of online training and created a program. The new training mode was highly recognized by Quan’s colleagues. Congratulations!

Please note that the use of masks was required by the government in this location.

JA Delmas, West African Cat Dealer

Our West African dealer, JA Delmas, always puts its customers’ health and safety first, but especially during the COVID-19 outbreak. The dealer recently kicked off a multi-channel campaign to promote e-Commerce solutions, which allows customers to order parts from their offices or homes.

The dealer is leveraging various channels such as LinkedIn, counter mats, messages in email signatures and text messages to notify customers of this online solution.

Thanks to JA Delmas for ensuring the safety of employees and customers, while making sure customers can receive the critical parts they need to keep their businesses running.

Scully Shu, Cat Financial Customer Relations Documentation Manager

During the COVID-19 outbreak in China, many customers could not leave their homes and projects sites were closed due government restrictions. Scully led the team to develop a Customer Care Program. Her team provided contract modifications to our customers to help get them through this difficult time.

“I was initially very concerned as my payments for one unit of 349D2L and one 336D2 were due. Modification significantly eased my worries, and the application process was made effortless with the digital contract,” said one customer in Jianzi.

Thanks to Scully and her team for providing this much needed help to our customers. It’s a great testament to how Cat Financial is there to support our customers.

Morton Distribution Center

A critical part was needed to make face shields for hospital employees in the Peoria area. The order was placed at 9:02 a.m., and the part was ready for pick up at 10 a.m. That’s fast! Meet the doers who moved fast to support healthcare workers!

• Katie Boyer: Expedited the order and reached out to the area to have them pick/pack ASAP
• Dusty Reeder: Let Megan know about the order and the urgency
• Megan Ganion: Picked/packed the order and brought it directly to the shipping office
• Katy Bath: Communicated with the internal customer and let them know the order was ready for pickup. She also offered to meet them at the front of the building.

Teamwork, great communications and a sense of urgency – that's how they roll in Morton! 

Marcus Morbidelli, Brazil

Marcus Morbidelli, part of our Campo Largo team in Brazil, is doing essential work on Cat machines during the day. And, he’s dedicating his evenings to other important work: helping provide resources to local hospitals. Marcus owns a 3D printer and is using it to produce face shields to those fighting in the front line against the Covid-19 pandemic. “I’ve tried to put myself in their shoes [and] I decided to help with the resources I have at home”. In the first weeks of the outbreak, Marcus produced and donated more than 30 face shields to healthcare professionals in Curitiba/PR.