Caterpillar Employees Leveraging Data to Improve Customer Experience

BuiltIn Chicago recently highlighted seven companies who are leveraging data to improve customer experience, and Cat Digital was on the list. At Caterpillar, we know data alone won’t detect and fix a potential problem –engineers and product development specialists do that, because data alone is powerful but data plus expertise is what drives competitive advantage.

Cat Digital Analytics Strategist, Chris Ha, says, “The combination of resourceful team members and access to meaningful statistics makes Caterpillar Inc. a force to be reckoned with.”

Cat Products operate around the clock in some of the toughest environments imaginable. Data is used to make our customers more efficient and save them countless hours and money through the technology within our products.

Join the team who creates the technology to make is all possible. Search and apply for jobs today: https://caterpillarcareers.ttcportals.com/

Read the full article: https://www.builtinchicago.org/2019/10/31/using-data-drive-results-part-2