24/06/2021

We’re Searching For Experienced Technicians

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Focused Technician

Raise Your Sights!

 

Experience Earns Career Rewards

Cat dealers around the world employ amazing teams of skilled technicians. Technicians are the lifeline to customers--keeping machines running, saving job deadlines and solving problems. Plus, technicians enjoy a culture where collaboration and ongoing training make for a rich career. Set your sights on our wide range of high-tech careers. 

See Open Positions
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Brent
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Darrell

24/06/2021

Training Is High Priority

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At Caterpillar and our dealers, training is business critical. Technicians with the latest skills and knowledge keep our customers working. With in-house training departments, our dealers lead the charge in developing those skills.

In 2020, Caterpillar delivered training to over 30,000 dealer technicians, sales professionals, and leaders. Beyond virtual training, Caterpillar has 8 Learning Centers that deliver hands-on training to Cat dealer technicians around the globe.

Two Technicians Working Together

24/06/2021

Cat Technicians Join An Amazing Global Network

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Around the world, the importance of learning and technical skills continues.

Here’s some interesting facts about our global network:
·  In 2020, 30,000 people completed virtual training courses and the learning network supported 137,000 participants
·  Caterpillar supports 8 learning facilities around the globe and 8 dealer learning centers in North America

Global Dealer Snapshot
·  165 independent Cat dealers serving 191 countries
·  172,000 Cat dealer employees
·  60,000 Cat service technicians
·  2,901 dealer facilities

Technician Walking Away

Cat Dealers Offer Multiple Career Paths 

Career Growth Chart
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Career Growth Chart

Dealer Service Technician

Product Support Sales Manager

Service Management

Parts Management

Sales & Rental Management

Dealer Service Technician Job Description

Dealer Service Technicians repair and maintain equipment both in the shop and in the field. Technicians ensure that repairs are completed on time and according to manufacturer specifications. Field Technicians are on the front line of customer relationships.

Skills and Knowledge Needed
  • Desire to learn and constantly improve
  • Equipment systems and technology, diagnostics & repair
  • Up to date on current technology—interest in continuous education
  • Good customer communication skills
Education
  • High School Diploma or equivalent
  • General writing, communications, business
  • Math, computer science if available
  • Technical courses in diesel engines, hydraulics, power trains, and electric/electronics
  • Previous technician training or experience
College Education
  • A.S. or A.A.S. college degree in equipment technology highly recommended
  • AED Accredited college programs and those sponsored by equipment manufacturers are among the best
  • You can earn a degree with Caterpillar!

All Rights Reserved © September 2012AED Accredited or Manufacturer Sponsored Equipment www.AEDFoundation.org

Product Support Sales/Management Job Description

Product Support Sales Managers and Representatives are responsible for sales of parts, services and product support programs both inside dealerships and in the field. They help customers understand how dealer provided parts, service, and maintenance plans can be more cost-effective and add value.

Skills and Knowledge Needed
  • In-depth knowledge of construction equipment technology and applications
  • Knowledge of Dealer’s equipment product lines and applications
  • Ability to learn in-house parts and service information systems
  • Ability to problem solve and communicate effectively with customers
  • Good customer relationship abilities
Education
  • Business or related college degrees are increasingly preferred
  • Industry-related education: sales, management, marketing and technology
  • Experience with parts and service sales in other industries a plus

All Rights Reserved © September 2012AED Accredited or Manufacturer Sponsored Equipment www.AEDFoundation.org

Service Advisor/Management Job Description

Service Writers and Managers provide leadership, direction and support for the Service Department. They are responsible for planning, training, warranty claims, and efficient work flow with parts and technicians. Responsibilities usually include accurate quotations, correct problem diagnosis, quality control of repair and maintenance work, customer follow-up, satisfaction and retention. 

Skills and Knowledge Needed
  • Communication and problem solving with co-workers and customers
  • Ability to wear many hats, prioritize, manage details and work flow
  • Prior background as a technician or a good knowledge of equipment technology is extremely helpful
  • Staff motivation and productivity may be part of the job
Education
  • A.S. or A.A.S. college degree in equipment technology highly recommended
  • Business courses/degree helpful
  • Industry-specific courses in profitable service and service management
  • Experience with service writing or management in other industries a plus

All Rights Reserved © September 2012AED Accredited or Manufacturer Sponsored Equipment www.AEDFoundation.org

Parts Management/Parts Warehouse Management Job Description

Parts Managers provide leadership, direction and support for a dealer Parts Department.  The job usually includes preparing the department’s annual plan/budget, sales forecasting, achieving financial goals and margins, and hiring and training staff. Parts Managers must be able to establish good relationships with customers and vendors.

Skills and Knowledge Needed
  • Strong organization, communication, customer service and leadership skills
  • Knowledge of the entire parts line & inventory
  • Technical and application knowledge of the products and parts
  • Timely/efficient inventory management: sourcing, orders, delivery, replenishment
  • Purchasing/inventory computer systems and processes 
Education
  • Two-year college technical degree or business degree recommended
  • Industry-specific courses in parts management are beneficial

All Rights Reserved © September 2012AED Accredited or Manufacturer Sponsored Equipment www.AEDFoundation.org

Sales & Rental Management Job Description

Sales and Rental Representatives and Managers build customer relationships, sell or rent products and services, and solve customer problems within assigned territories. Representing one or more product lines, they help customers understand how dealer products and services best meet their needs. They often coordinate related issues with manufacturers and the dealership.

“Rental products keep our customers working while machines are being repaired. The easier we can make day-to-day operations for customers, the better.”

Skills and Knowledge Needed
  • Excellent customer relationships, problem solving, oral/written communication skills, and ability to negotiate effectively
  • Ability to learn dealer product lines, technology and applications, and sales/rental related computer systems
  • Self-motivation and goal-orientation to develop business
Education
  • Business or related college degrees are increasingly preferred
  • Industry-related education: sales, rental, management, marketing and technology
  • Industry-specific courses in parts management are beneficial

All Rights Reserved © September 2012AED Accredited or Manufacturer Sponsored Equipment www.AEDFoundation.org


24/06/2021

Interested in working with us?

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Take the first step by joining our talent network today!

Browse Opportunities

Why set your sights on working for a Cat Dealer?

Caterpillar and Cat dealers have been serving customers for almost 100 years, so technicians can count on the stability and solid business practices of Cat dealerships. With multiple career paths and competitive salary and benefits, Cat dealer technician positions are in high demand.

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Technician Training Is Flexible

As a technician you can enjoy a rich educational experience with multiple programs designed to fit different learning.

Instructor Talking to a Technician
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Instructor Talking to a Technician

24/06/2021

Ongoing Skill Development & Training

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To keep technicians on the leading edge, Caterpillar and our dealers offer thousands of hours of training for advanced and expert level technicians. Many of these programs can qualify for top industry certifications. 

Two Working Technicians
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Two Working Technicians

24/06/2021

Earn A Degree

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Earn an associate’s degree when you participate in the ThinkBIG program—a network of colleges and dealers working together. Check to see if there’s a program in your area.

Find ThinkBIG programs
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Man working on machine parts

24/06/2021

Free Online Learning

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Technicians for the World is a FREE online training program sponsored by Caterpillar that will introduce you to the skills and knowledge you will need to successfully start your career as a Cat dealer technician.

See Courses
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Group of Technicians Listening to Instructor

24/06/2021

Earn While You Learn

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Many dealers offer the benefit of experienced mentors and apprenticeships. Your experience and skills may enhance your growth as a technician.Earn an associate’s degree when you participate in the ThinkBIG program—a network of colleges and dealers working together. Check to see if there’s a program in your area.

Search Apprenticeships

TOOLS & RESOURCES 

Get Ready to Reach your Goals

Sharpen the skills on your resume by Finding Your Strengths

Present your best self with these Interview Tips for Students

Follow this interview advice for a productive Dealer Dialogue

Prepare for your first meeting with these Common Interview Questions

24/06/2021

KNOW SOMEONE WHO WOULD BE AN IDEAL DEALER TECHNICIAN?

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Caterpillar offers tools, training and resources to prepare new and experienced technicians for valued roles in the Cat dealer network. Whether they be students, graduates, skilled workers or veterans, we’re open to all who seek involving and satisfying opportunities. Help someone close to you get their start as a Cat dealer technician. 

Learn More
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