Rock Solid Plan
Reducing Claims, Increasing Profits
Big improvements in parts quality benefit customers.
Machine downtime means lost profit. That's why parts availability can be the lifeblood of a Caterpillar customer's business. It's also the single biggest driver of customer loyalty and integral to the Cat brand … a key part of the Caterpillar Business Model.
In 2008, Caterpillar launched a sweeping new plan to address parts quality issues and turn a laser-like focus on customers' needs. This plan has led to a dramatic reduction in errors, defects and waste, even with today's higher volume. Learn more about this initiative to reduce claims and better position customers for success at http://youtu.be/6i49wZWHwOM.
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