Office of Business Practices

If you are not able to get an answer to a question, or resolve an issue, under the Code of Conduct by working with your supervisor or local management, you can contact the Office of Business Practices:

Direct Telephone: +1-309-494-4393 (English only)

Toll-free Helpline: Caterpillar maintains toll-free Helpline numbers in various countries. Inside Canada, the United States, and the U.S. Virgin Islands the number is 1-800-300-7898.

Toll-free numbers currently in effect for other countries:

Directions for using AT&T Direct Access are as follows: Employees will dial the AT&T Direct Access Code for their particular area/telephone carrier to get on to the AT&T Network. The caller will then hear a tone or prompt. After the prompt, dial the second stage number (toll-free number) upon hearing the tone/prompt. This will connect the caller to The Network. (Note: It is important to dial the second number when prompted, regardless of the type of prompt. The tone/prompt, if verbal, may be in English or the native language, depending on how AT&T has set up the network associated to that access line.)

Call Collect Helpline: +1-770-582-5275 (language translation available)

Confidential Fax: +1-309-494-4818

Internet E-mail: BusinessPractices@cat.com

Mailing address:
Office of Business Practices
Caterpillar Inc.
100 N.E. Adams Street
Peoria, IL 61629-3350

Please read the Office of Business Practices Data Privacy Statement for more information on how we handle personal data.

We have engaged The Network, an independent organization staffed by interview specialists, to answer each Helpline call since their personnel are available to provide coverage 24 hours a day, 7 days a week. When you call, you do not have to give your name. Each call to the Helpline will be summarized in a report by an interview specialist from The Network. Reports will be sent electronically to the Office of Business Practices and receive prompt, personal attention.